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Our Policies

Privacy Policy

At LESCOJA CORPORATION (LESCOJA), we respect your privacy. It is LESCOJA.s policy to take reasonable measures to respect your privacy. We've structured our web site so that, in general, you can visit our site without identifying yourself or revealing any personal information (i.e., information by which you can be identified and/or contacted, such as name, mailing address, telephone number, or email address or any similar information you submit to us). Once you choose to provide us personal information, you can be assured that it will only be used in accordance with the principles set forth below.

We respect the privacy rights of individuals

LESCOJA will respect the legal requirements that exist regarding the privacy of personal information and is committed to complying with all applicable laws. LESCOJA will, from time to time, review its personal information collection, use, and disclosure practices in order to assure compliance with laws and regulations.

What personal information we collect

On some LESCOJA web pages, you can contact us. The types of personal information collected at these pages may include name, mailing address and email address.

In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information, including information regarding your personal or professional interests, demographics, experience with our products and contact preferences.

We do not collect any personal information about you unless you provide it to us. If you email us or answer questions we have placed on this web site, you are voluntarily releasing that information to us. Please do not submit personal information to us if you do not want us to have this information in our database.

How we use personal information

LESCOJA uses your personal information to better understand your needs and provide you with better products and service. Specifically, we use your information to communicate back to you, to update you on products, services and benefits, and to personalize our web site for you.

Occasionally, LESCOJA may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. We will always give you the opportunity to opt out of receiving such contacts.

In the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of LESCOJA, information LESCOJA has collected about you may be sold or otherwise transferred. However, this will only happen if the party acquiring the information agrees to be bound by the terms of the LESCOJA privacy policy and the notice provided to you when the information was collected.

Your choice

LESCOJA will not use or share the personal information provided to us online in ways unrelated to the ones described above without letting you know and offering you a choice. We will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us, and we will make all reasonable efforts to honor such requests. We are not responsible for removing your personal information from the lists of any third party who has been provided your information in accordance with this policy, such as a business partner.

What aggregate information we collect

We may also collect non-personal information and may aggregate any information collected in a manner which does not identify any specific individual.

"Cookies" are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communication and interaction with that web site. Many web sites, including ours, use cookies for these purposes. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our web site, but it may interfere with some of its functionality.

As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as "clickstreamdata," may be collected and stored by a web site's server such as ours. Clickstream data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to the Site.

How we use aggregate information

We may use cookies to customize your visit to our web site and for other purposes to make your visit more convenient or to enable us to enhance our service. We do not use cookies to retrieve personal information from your computer for purposes that are unrelated to the web site or your interaction with the Site.

We may collect and use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our web site, how visitors navigate throughout the web site and how we may tailor our web pages to better meet the needs of visitors. We may use this information to improve our web site and our services. Any collection or use of clickstream data will be anonymous and aggregate, and will not intentionally contain any personal information.

Security

LESCOJA is committed to taking reasonable steps to ensure the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we collect online.

Collection of Information from Children

LESCOJA has no intention of collecting personal information from children (i.e., individuals under the age of 13). LESCOJA will maintain procedures to assure that information about children is only collected with explicit consent and is protected against improper use, consistent with applicable law. If a child has provided LESCOJA with personal information, LESCOJA asks that a parent or guardian of the child contact LESCOJA using our Contact Us page to inform us of that fact. LESCOJA will use reasonable efforts to delete such information from its database.

Your Consent

By using this web site, you consent to our use of your personal information as specified above. If we decide to change our Privacy Policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Nonconfidential

Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, nonconfidential and nonproprietary. Except to the extent expressly covered by this policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.

Access to and Correction of Information

LESCOJA will maintain procedures consistent with applicable law for individuals to gain access to their collected personal information and, when appropriate, correct any information that is inaccurate or incomplete, change their individual consent level or have their personal information deleted.

Comment and Questions

If you have comments or questions about our privacy policy or your personal information, would like to review or correct your personal information, or would like us to delete your personal information from our database, please contact us using our Contact Us page.

United States of America

Our web site is maintained in the United States of America. By using the web site, you authorize the export of your personal information to the USA and its storage and use as specified in this policy.

Changes to Privacy Policy

LESCOJA will, and reserves the right to, modify and update this policy or its related business practices at any time. LESCOJA will NOT apply changes to this policy retroactively to information LESCOJA has previously collected.

Effective Date

This privacy policy is effective and was last updated on 1/20/16.


Shipping and Handling

The simple way we determine Shipping and Handling rates:

The shipping & handling cost for your order is based on the total value of the order prior to application of any discounts or promotions.

Order Value Domestic Shipping and Handling Fee
$65.00 and Under $7.95
Over $65.01 Free

Delivery is available to every address in the United States - including PO Boxes and military addresses. All orders will be processed within 3 business days. Once the order is processed, all domestic orders will be shipped via the U.S. Postal Service by Priority Mail® and will usually be received within 2 to 3 business days. While every effort is made to insure that your order arrives in good order, we  are not responsible for lost or damaged orders once they leave our facility and all claims must be made by the customer to the US Postal Service. Orders shipped outside the US will incur an additional $20.00 charge to cover increased shipping and handling costs. We cannot track or guarantee the delivery of your order once it leaves the continental US. While every effort will be made to insure you receive your order, international orders are at your own risk. Large orders may be shipped in multiple boxes. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

International Orders

Orders shipped outside the US will incur an additional $20.00 charge to cover increased shipping and handling costs. We cannot track or guarantee the delivery of your order once it leaves the continental US. While every effort will be made to insure you receive your order, international orders are at your own risk. (any customs or taxes due the receiving country are the responsibility of the customer). We reserve the right to require additional shipping and handling charges for large and/or heavy orders to cover the increased cost of international postage.

APO and FPO Boxes

How to ship to an APO or FPO address: 

  1. Proceed through checkout.
  2. On the Address screen enter APO or FPO in the "City" field and select one of the following three choices from the "State" pull-down menu: - AA for Armed Forces of America - AE for Armed Forces Europe - AP for Armed Forces Pacific.
  3. Complete the remaining fields on the Address Screen.

30 Day Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping and handling charges that we incurred sending the order initially to you.

The item must be returned, unused or used, in good condition, in original boxes (whenever possible), with a letter explaining the reason for the return, and with all paperwork to ensure full credit.

Returning an Item

Here are the basic steps for returns: 

  • Pack the item securely in the original package, if possible.
  • Enclose a copy of the original packing list with the item. Be sure to keep a copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
  • All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork to ensure full credit.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
    For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
    Lescoja Att: Returns Department PO Box 70222 Tucson, AZ 85737
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Item Availability

Most items on our site are "in stock" and "ready to ship". Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.

In-Stock Items

Most orders for "in-stock" items begin the order process as soon as your online purchase is completed. Your "in-stock" item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.

Backordered Items

Backordered items are items that may not be in-stock, but are available to purchase on our site.

Delivery of Your Items

If you have any questions regarding our Shipping Policy or want to request a special shipping option, please contact us.


Cancellations

Cancellations Due to Order Processing Difficulties

Under certain circumstances, orders or specific items from an order are cancelled by our system for various reasons.

If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Changing or Canceling Your Order

After you have clicked "Complete Your Order," your order begins to process and we cannot make any modifications to your order.


E-mails About Your Order

After you place your order, you will receive e-mails that contain your order details.

Below are examples of e-mails you may receive:

  • Order Confirmation. This e-mail confirms that we have received your order and contains your order number and product details.
  • Shipment Confirmation. This e-mail confirms that your order has shipped.
  • Important Notice About Your Order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, or cancellation of your order.

Finding Your Order Status:

The status of your order is easy to find.

  • Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
  • Visit the website. Click on "My Account" and sign-in to your account 24 hours a day. You may view information about your most recent orders as well as past orders.
  • Contact us. Please email us at customerservice@matteformen.com